We want you to be happy with MultiVid. This policy explains when credits can be refunded. Credits are digital goods delivered instantly to your account.
If you purchased a credit pack and have not used any of the credits from it, you may request a full refund within 14 days of purchase. Just email us from the address on your account.
If you have used some credits from a pack, the used credits are non-refundable. At our discretion, we may refund the pro-rated value of the unused credits within the 14-day window.
Once a credit has been spent to produce an HD, watermark-free video, that credit is non-refundable, because the render has already been performed.
If a render fails on our end, the credit is automatically returned to your balance — you are never charged a credit for a video we couldn't produce. If you believe a credit was lost to an error, contact us and we'll make it right.
Email [email protected] from the email address on your account, and include your purchase date. Approved refunds are issued to your original payment method through Stripe, typically within 5–10 business days.
If you have a problem with a purchase, please contact us first — we're happy to help. Filing a chargeback without contacting us may result in your account being suspended.
Questions about a purchase or refund? Email [email protected].